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Warranty and Returns

Warranty and Returns

At BOSSION, customer satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

30 Day Returns Warranty

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.

How to Reach Us

Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

Our Solutions:
1. BOSSION’S Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when BOSSION is responsible for shipping the wrong item/ size.

2.Customer’s responsibility
Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the 51% product price. All and any shipping fees are non-refundable.
Unwanted item
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.

3.The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygienic seal has been broken.

4.Items with non-returnable marks and free gifts cannot be returned.

Satisfaction Guarantee *

Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers’ own expense.

Additional notes about Warranty

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns on intimates,bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets) and beauty items, or discounted items, unless a customer received a wrong item or the item was faulty.
Compensation time-frame
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.

Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.

Order Cancellation

Order unpaid could be cancelled from Bossion.com. for paid order, it could be cancelled within 24 hours with full refund. for order canceled after 24 hours, there is partial deduction. the reason is some of our products are hand-maded after order,once it is ordered and paid,the product is already partially made.the cost is happened.

ORDER CANCELLATIONREFUND POLICY
Cancel an unpaid orderyou may cancel it by clicking “Cancel order” in your account at Bossion.com.
Cancel an order that has been paidOrders canceled within 24 hours since paid will get full refund. Orders canceled within 24-72 hours since paid will get 70% refund of total amount. Orders canceled after 72 hours since paid before shipment will get 50% refund of total amount. Once your order has been shipped, it can no longer be cancelled. If you have any questions about these terms, please contact our customer service: [email protected]
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Discover our Vintage Effect Premium Shoes, a curated collection fusing classic elegance with exceptional workmanship. Skillfully hand-brushed by master artisans, each pair boasts an authentic aged appearance and uses only the finest materials for supreme comfort and resilience.
These shoes feature intricate details and antique brass accents, radiating sophistication. The hand-sewn soles and Goodyear welt construction ensure lasting durability, making them a worthy wardrobe addition.
Seize this rare opportunity to own a piece of timeless artistry. Elevate your style with our Vintage Effect Premium Shoes—where heritage meets craftsmanship.
At BOSSION Shoes, we embrace the esteemed Goodyear welted construction, renowned for its exceptional durability and resole potential . This method allows for the effortless detachment and replacement of the outsole, ensuring a long-lasting pair of shoes.
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At BOSSION Shoes, we embrace the esteemed Goodyear welted construction, renowned for its exceptional durability and resole potential . This method allows for the effortless detachment and replacement of the outsole, ensuring a long-lasting pair of shoes.
The multiple layers of leather stitched together in Goodyear welting provide superior water resistance , which can be further enhanced with additional waterproofing features like a storm or Norwegian welt.
Another advantage of our Goodyear welted shoes is the lasting comfort they offer. A cavity between the insole and outsole is filled with a layer of cork, which naturally adapts to the wearer's foot shape over time, creating a personalized fit. Experience the pinnacle of craftsmanship and comfort with BOSSION Shoes, where tradition meets innovation.
At BOSSION Shoes, we pride ourselves on utilizing a plant-based tanning process for our premium leather. This method involves preparing and smoothing the hides before immersing them in natural tannins, derived from sources such as tree bark or pods. The hides are soaked for weeks until they achieve a supple texture and captivating natural color.
Our BOSSION Shoes demonstrate that it's possible to craft exquisite, distinct footwear without resorting to chromium or synthetic dyes. Vegetable-tanned leather boasts a rich character, velvety feel, and ages gracefully, resulting in a superior product you'll cherish for years to come.
We are committed to promoting a circular fashion economy by creating timeless, stylish shoes that our customers adore and want to wear for the long haul. Choose BOSSION Shoes for sustainable luxury and enduring elegance.
At BOSSION Shoes, we pride ourselves on utilizing a plant-based tanning process for our premium leather. This method involves preparing and smoothing the hides before immersing them in natural tannins, derived from sources such as tree bark or pods. The hides are soaked for weeks until they achieve a supple texture and captivating natural color.
Our BOSSION Shoes demonstrate that it's possible to craft exquisite, distinct footwear without resorting to chromium or synthetic dyes. Vegetable-tanned leather boasts a rich character, velvety feel, and ages gracefully, resulting in a superior product you'll cherish for years to come.
We are committed to promoting a circular fashion economy by creating timeless, stylish shoes that our customers adore and want to wear for the long haul. Choose BOSSION Shoes for sustainable luxury and enduring elegance.
At BOSSION Shoes, we cherish the art of handcrafted manufacturing for its versatility and ability to create tailor-made products that perfectly complement each customer. With unwavering attention to detail, our skilled artisans invest considerable time and effort into every shoe, crafting the ideal design, size, and structure for the wearer. This ensures unparalleled comfort, durability, and a seamless fit, unlike mass-produced footwear.
Beyond exceptional quality, our handcrafted approach embraces sustainability . Mass production often consumes excessive energy and resources, whereas our artisanal techniques are eco-conscious and environmentally friendly. Choose BOSSION Shoes for a perfect blend of personalized luxury and green craftsmanship in today's conscious world.
At BOSSION Shoes, we cherish the art of handcrafted manufacturing for its versatility and ability to create tailor-made products that perfectly complement each customer. With unwavering attention to detail, our skilled artisans invest considerable time and effort into every shoe, crafting the ideal design, size, and structure for the wearer. This ensures unparalleled comfort, durability, and a seamless fit, unlike mass-produced footwear.
Beyond exceptional quality, our handcrafted approach embraces sustainability . Mass production often consumes excessive energy and resources, whereas our artisanal techniques are eco-conscious and environmentally friendly. Choose BOSSION Shoes for a perfect blend of personalized luxury and green craftsmanship in today's conscious world.
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At BOSSION Shoes, we go the extra mile by treating our leather with a specialized water-based process, further enhancing its breathability. Choose BOSSION Shoes for exceptional comfort and an elevated leather experience that prioritizes your well-being.
BOSSION Shoes takes pride in utilizing the unparalleled breathability of genuine leather , a quality unmatched by any alternative material. Leather's unique ability to release moisture as vapor makes it ideal for footwear, ensuring optimal comfort. With our leather shoes and boots, you'll experience significantly less perspiration compared to wearing rubber alternatives.
At BOSSION Shoes, we go the extra mile by treating our leather with a specialized water-based process, further enhancing its breathability. Choose BOSSION Shoes for exceptional comfort and an elevated leather experience that prioritizes your well-being.
At BOSSION Shoes, we prioritize environmental responsibility, which is why we collaborate with Leather Working Group (LWG) certified tanneries . The LWG is a dedicated organization that addresses the ecological impact of leather production. To achieve certification, manufacturers must adhere to stringent guidelines, including energy and wastewater management programs.
As part of our commitment to sustainability, we strive to partner with tanneries that hold prestigious gold, silver, or bronze LWG medal certifications. Choose BOSSION Shoes for premium footwear that values both exceptional quality and environmental stewardship .
At BOSSION Shoes, we prioritize environmental responsibility, which is why we collaborate with Leather Working Group (LWG) certified tanneries . The LWG is a dedicated organization that addresses the ecological impact of leather production. To achieve certification, manufacturers must adhere to stringent guidelines, including energy and wastewater management programs.
As part of our commitment to sustainability, we strive to partner with tanneries that hold prestigious gold, silver, or bronze LWG medal certifications. Choose BOSSION Shoes for premium footwear that values both exceptional quality and environmental stewardship.